Terms and conditions
Payment and security
In this online Headstrong Store we accept the following credit cards VISA, VISA electron, Maestro, Mastercard, Eurocard, JCB, Diner's and Discover. Payment follows directly when you confirm your order. Go to 'Show Basket' in the main menu or 'Proceed to Checkout' from anywhere on the site and follow the instructions to make your purchase.
Through payment with a credit card you are always fully secured against fraud. We use the SSL (Secure Socket Layer), which means that you will pay no charge of any kind in case your card is being misused in any way. Contact your card issuer if you see a payment on your statement that you did not make..
Headstrong will charge the money from your account once the goods have been shipped from our inventory. We can never charge more that the amount you have agreed to. In case we are not able to deliver all the goods you have ordered, we can and will however draw less than the full amount of your order/or refund – according to the purchase price of the delivered goods.
Delivery and Returns
At Headstrong.eu we ship with a number of partners such as but not limited to: GLS, FedEx, PostNord or UPS. You will be able to choose your preferred shipping methods during your purchase.
Delivery is completed when the customer has had the goods handed over. Delivery time within Europe is usually 3-5 days (unless otherwise stated).
We offer free shipping for orders of more than EUR 80 within the EU. Orders of less than EUR 80 cost EUR 15 in shipping costs. Shipping cost to countries outside the EU may differ. Shipping cost will be stated in the purchase flow – before an order is confirmed.
Headstrong/Sportect ApS grants a 14 day Right of Cancellation; effective from the day you receive your goods.
You are obliged to return the item(s) in substantially the same condition, quantity and packaging as it was received.
The following conditions apply to shipping costs: 1. If you wish to exchange a product or to exchange part of an order, Headstrong/Sportect ApS will cover your postage costs for sending goods to Headstrong (up to EUR 15). If so, send a picture or scan of your postal receipt to firstname.lastname@example.org stating your order number.
2. If the entire order is returned, the buyer will cover the costs for both the delivery and return shipping
3. If parts of the order are returned so that the order thereby has less value than the Free Shipping Limit stated on our website, the buyer will cover the costs for both the delivery and the return shipping.
NB: Always send returned goods with distribution to our warehouse (Headstrong, Att.: Milker, Dyrehavevej 8, DK-2930 Klampenborg, Denmark). Return parcels sent for pick-up in a parcel shop or the like cannot be processed - and will be returned to you automatically.
We hope our customers will recognize that these conditions are necessary for a running a sustainable business and our ability to provide our products to you.
Right of cancellation
COVID-19: In view of current situation with the COVID 19 crises, we have temporarily from 12 march 2020 – Extended the return time from 14 days to 30 days.
Buyer is entitled to cancel any order within 14 days of receipt. The goods must be returned in the same state as when delivery and unused.
You can cancel your purchase or parts of it within 14 days of receipt. And within that same period you can of course also exchange goods from you order. In both cases you have the obligation to return goods in approximately the condition you received it - including packaging. Headstrong reserves the right to consider if goods have been used, washed or changed in any way after receipt. And if the terms for cancellation or exchange have been breached.
In case you want to exchange items, Headstrong will carry shipment cost (€13.00/£ 10.00 at a maximum). Please send us a photo or scan of your postage receipt - and add your order number – to email@example.com
The right of complaint is governed by the Danish Sale of Goods Act, which gives you the right to complain about a product within a period of two years. The complaint period that applies to your purchase depends on the rules applicable in the country from which you place your order. However, the complaint period may never exceed two years. If you order your product from Denmark, your right to complain is valid within two years after the date on which you received the product. The right to complain is associated with the original purchaser and not the product. A complaint must be made as soon as possible after you discover a defect. A reasonable time is given as two months. If the product is faulty or does not work as intended Headstrong reserves the right to repair or replace the product free of charge, before giving a discount or refunding the purchase.
For us to accept a complaint, the product must have been used correctly according to the instructions on the pack and elsewhere, and the product must not be defective as a result of tampering, alterations, abuse, negligence or abnormal use. A receipt or other documentation of where and when you purchased the product, and the price is required when you make a complaint. If you made your purchase at Headstrong.eu, no receipt is required. In that case, you attach the order confirmation you received in connection with the purchase to the E-mail of the complaint.
A complaint is always made at the place of purchase, i.e. the company with which you, the consumer, have a contract. Please bring/send the product as well as the receipt for purchase.
Note that: Headstrong is constructed to implode by very hard impact. This allows the liquid in the core of the headband to disburse faster – and is believed to increase the impact reduction further. A product that has imploded/is leaking do to a hard impact is not considered a faulty product. An imploded product must be replaced by a new one in order to provide the intended impact reduction.
In order to make a complaint about a product purchased from Headstrong’s webshop, please complete E-mail us at firstname.lastname@example.org
Must be sent to:
DK-1360 Copenhagen K
CVR / VAT No: (DK) 38198211